The quickest way to find out about arranging some care is to call us. You can find the telephone numbers of your local office number, or request a call back here. One of our experienced team will have a friendly, informal chat with you to find out all about your particular needs and to advise how we may be able to assist.
Our charges for care are based upon an hourly rate. We understand that cost can be a huge consideration in the decision making process, and therefore your likely costs and charges will be openly discussed with you or your loved one during your telephone call with us. Please contact your local office for further information.
Everyone we look after has different needs. Your or your loved one’s unique needs are openly discussed at the start of our service and mutually agreed. They will continually be reviewed as part of our service. Care needs are set out clearly in the Care Plan which is a comprehensive document detailing lots of information about you or your loved one, in relation to the care received from us. In agreeing what type of care is best, we may also (with consent) involve close family members or your GP/other health providers to gain a clearer picture on what is needed. Read more about the care management process.
We understand that personal needs continually evolve. That’s why our Care Plan’s are totally unique to each individual and are continually reviewed to ensure we are providing the very best, relevant care to fit yours or your loved ones needs. Changes can be implemented wherever required quickly and effectively.
Carers are matched according to your or your loved one’s unique needs, taking many things into account such as personal preferences, location, background etc. Carer continuity is extremely important to help build long term positive relationships and therefore we always try to ensure you or your loved one, will see the same group of Carers wherever possible. If this has not been feasible, for example due to unexpected absence, we will always try to let you know in advance of the change.
We currently are providing care to people at home across the Teesside, County Durham and North Yorkshire regions…and we are growing! Please contact your nearest office to discuss how we might be able to help you in your area!
Providing care is a 24 hour 7 day a week commitment. As such, we provide the reassurance that you can contact us at any time, day or night, 365 days of the year. Our local offices are open Monday to Friday 08:30 hours – 17:00 hours and outside of these hours, we have an emergency contact number telephone service so that you always have someone to speak to.
All our Carers undertake a fully structured training programme as part of their Induction, to ensure they are fully equipped to deliver the excellent standards of care we expect at Care Matters. We train all our staff in-house and every Carer must satisfy each of the required aspects of the nationally approved Care Certificate qualification, as recommended by our governing body, the Care Quality Commission (CQC). Staff receive a mixture of classroom based training and work shadowing with their management teams, including our Clinical Lead team, in the field. Our Carers attend additional on-going specialist/complex care training as required, and are encouraged to undertake additional skill training courses as part of their own personal development plan. Read more about our carers.
Care Matters are providing care services to many private clients across the North East region. We are also extremely proud to work in partnership with the public sector and lots of our work comes directly via referrals from local authorities, including Stockton Borough Council, Darlington Borough Council and the NHS.
Yes, our care team is fully insured for both personal and public liability. Carers will not undertake tasks outside of their role remit for insurance purposes. The carer duties will be discussed at the outset so that you are clear about what they will be doing during their visit.
We want everyone to be happy with the care they receive from us and any concerns about our care are treated with the highest importance. We aim to resolve any service issues quickly and with mutual agreement. In the unlikely event that you or your loved one wishes to stop our care service, you are free to do so at any time.
We are a family run company based in the North East of England. We employ local people with fantastic local knowledge. If you or your loved one is in urgent need of care we are able to respond really quickly to requests for new Care services. Contact our friendly team in your local office to find out how we can help you!