Exceptional strategy and management
From our offices in Darlington and Stockton, our wonderful carers are supported at all times by a team of managers, administrators, and operations professionals.
Handling the day to day duties of payroll, marketing, scheduling, communicating with clients, and more, every appointment is coordinated with precision from the local Care Matters office.
A Registered Manager is present in both our Darlington and Stockton offices, and supported by experienced coordinators and administrators in both locations.
All web enquiries, incoming calls, and communication with carers is routed through the relevant location, so that every query is dealt with promptly, and efficiently. With staff vastly experienced in care, and also encompassing a variety of other professional skills and qualifications, as a team we come well equipped to provide the best service possible to both our carers, and clients.
Customer Feedback
Management
Lisa Spark – Managing DirectorManaging Director, Lisa, is an experienced and driven professional with a wealth of business start-up experience. She has extensive knowledge of HR, Accounts, Finance and Business Management. Lisa combines her essential work at Care Matters Homecare Ltd, with her role as Managing Director of The...
Steven Hutchinson – Regional ManagerSteven has over 16 years of experience supporting adults within home care. He began as a care assistant and has progressed all the way to the Registered Manager’s position. Steven has successfully held CQC registered managerial positions since 2010, in both domiciliary and Extra Care....
Sarah Whitaker – Registered ManagerSarah has spent her whole career in the care industry. 29 years ago she started out as a care worker, before progressing through the ranks and holding managerial posts for the last 5 years. With a wealth of experience in supporting adults from many different...
Sarah Martin – Clinical LeadSarah has been a Registered Nurse since 1995, when having completed her training she gained valuable experience in a number of different wards. Progressing to Senior Staff Nurse in critical care she realised that a large part of her role was supporting the patients’ close...
Care Coordination & Administration
Vicky Stephens – Senior Care CoordinatorVicky has 15 years of experience in the Health and Social Care sector, having worked in residential, extra care and domiciliary care settings. Starting her career as a care worker, Vicky has progressed to a Senior Care Assistant, and in 2016 took on her first...
Jemma Stephens – Senior Care CoordinatorJemma began her career in care in 2009, working in domiciliary, residential and specialist care settings. Firstly employed as a care worker, she has since progressed through the ranks to her current role of Senior Care Co-Ordinator. Jemma also holds an NVQ Level 2 and...
Aimee Milne – Care CoordinatorAimee has over 12 years experience supporting adults within both domiciliary and residential care settings. She joined Care Matters in early 2019 as a care assistant, quickly progressing to a senior care assistant role, and then on to her current position as care co-ordinator. Aimee...
Jade Bowen – Care CoordinatorJade joined us with an already strong background in both professional recruitment services, and supporting vulnerable individuals. She was originally employed as Recruitment and Compliance Officer to support our continuous recruitment approach, and has since successfully built our field team. However, her passion for supporting...
Annette Akrill – Care CoordinatorAnnette has in excess of 25 years’ experience, having held various roles in the social care sector, with a specific focus on adult social care in the Stockton region since 2006. Annette has always been very proactive in ensuring that she is up to date...
Abigail Hunter – ECM & Admin OfficerAbigail brings a wealth of knowledge and experience in the administration functions of domiciliary care, and has been instrumental in the implementation and ongoing development of our electronic call monitoring function. Her impressive work has resulted in her role expanding to include the recruitment function...
Rebecca Marriott – Branch AdministratorRebecca joined the Care Matters team as Branch Administrator. She has a background of supporting vulnerable adults and is focused on building on these skills to develop her career within the homecare industry.
Finance & Operations
Julie Shippey – Operations & Finance ManagerJulie has almost 20 years of accounts experience, having previously worked in the manufacturing/engineering sector. Prior to that, she worked within the admin sector of the NHS, both in the local hospital and community. Julie enjoys taking on new challenges and one of the first...
Paul Kitchin – Finance AssistantPaul joined the group in 2017 as an admin assistant in the accounts department. He already had more than 15 years’ experience in the administration sector, including working in the Civil Service and the NHS, and has enjoyed progressing in his role ever since. Paul...
Amy Down – Payroll & Accounts AdministratorAmy is enthusiastically looking forward to her future with the group, having brought with her an extensive knowledge of all office procedures and accounts systems – and a keenness to continue learning new things. Amy is due to get married in 2021, so there are...
Simon Trelfa – Marketing CoordinatorSimon is responsible for spreading the good word of Care Matters via social media and marketing channels. He loves books, and pretty much anything with words, and has an abundance of experience in all things marketing, having worked for agencies across the North East over...
