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Darlington 01325 482075

Stockton    01642 450057

Middlesbrough 01642 450057

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  • About Us
    • About Us
    • Why Care Matters?
    • What Care Do You Need
    • The Care Management Process
    • Our Carers
    • Meet The Team
    • Funding Your Care
    • Quality Assurance/Testimonials
    • FAQs
  • Care At Home
    • Care At Home
    • Personal Care
    • Domestic Care & Housekeeping
    • Transportation & Activities
    • Holiday Cover
    • Reablement
    • Palliative Care
    • Catheter, Bowel & Stoma Care
    • Tracheostomy Management
    • Nasal Gastric Feed
  • Specialist Care
    • Specialist Care
    • Stroke Care
    • Dementia Care
    • Brain Injury Care
    • Spinal Injury Care
    • Developmental Disorders
    • Epilepsy Care
    • Mental Health Care
    • Drug & Alcohol Recovery Care
  • Careers
    • Working for Care Matters
    • Job Vacancies
  • News
  • Locations
    • Locations
    • Care Matters Darlington
    • Care Matters Stockton
    • Care Matters Middlesbrough
  • Request a Callback
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Meet The Team

Exceptional strategy and management

From our offices in Darlington and Stockton, our wonderful carers are supported at all times by a team of managers, administrators, and operations professionals.

Handling the day to day duties of payroll, marketing, scheduling, communicating with clients, and more, every appointment is coordinated with precision from the local Care Matters office.

A Registered Manager is present in both our Darlington and Stockton offices, and supported by experienced coordinators and administrators in both locations.

All web enquiries, incoming calls, and communication with carers is routed through the relevant location, so that every query is dealt with promptly, and efficiently. With staff vastly experienced in care, and also encompassing a variety of other professional skills and qualifications, as a team we come well equipped to provide the best service possible to both our carers, and clients.

Customer Feedback

"To the Care Matters team, you are wonderful!  With my grateful thanks for the kind and helpful way you cared for Stuart.  You all helped ease a very difficult situation."

CQC Inspection Report, Darlington Office, 4th February 2019
"They make me feel special, they never say no. If they can do it, they will. They go above and beyond, this Company is one of the best."

CQC Inspection Report, Stockton Office, 22nd Feb 2019

Management

  • Lisa Spark – Managing Director
    Lisa Spark – Managing Director
    Managing Director, Lisa, is an experienced and driven professional with a wealth of business start-up experience.  She has extensive knowledge of HR, Accounts, Finance and Business Management. Lisa combines her essential work at Care Matters Homecare Ltd, with her role as Managing Director of The...
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  • Steven Hutchinson – Regional Manager
    Steven Hutchinson – Regional Manager
    Steven has over 16 years of experience supporting adults within home care. He began as a care assistant and has progressed all the way to the Registered Manager’s position.  Steven has successfully held CQC registered managerial positions since 2010, in both domiciliary and Extra Care....
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  • Sarah Whitaker – Registered Manager
    Sarah Whitaker – Registered Manager
    Sarah has spent her whole career in the care industry. 29 years ago she started out as a care worker, before progressing through the ranks and holding managerial posts for the last 5 years. With a wealth of experience in supporting adults from many different...
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  • Sarah Martin – Clinical Lead
    Sarah Martin – Clinical Lead
    Sarah has been a Registered Nurse since 1995, when having completed her training she gained valuable experience in a number of different wards. Progressing to Senior Staff Nurse in critical care she realised that a large part of her role was supporting the patients’ close...
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Care Coordination & Administration

  • Vicky Stephens – Senior Care Coordinator
    Vicky Stephens – Senior Care Coordinator
    Vicky has 15 years of experience in the Health and Social Care sector, having worked in residential, extra care and domiciliary care settings. Starting her career as a care worker, Vicky has progressed to a Senior Care Assistant, and in 2016 took on her first...
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  • Jemma Stephens – Senior Care Coordinator
    Jemma Stephens – Senior Care Coordinator
    Jemma began her career in care in 2009, working in domiciliary, residential and specialist care settings. Firstly employed as a care worker, she has since progressed  through the ranks to her current role of Senior Care Co-Ordinator. Jemma also holds an NVQ Level 2 and...
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  • Aimee Milne – Care Coordinator
    Aimee Milne – Care Coordinator
    Aimee has  over 12 years experience supporting adults within both domiciliary and residential care settings. She joined Care Matters in early 2019 as a care assistant, quickly progressing to a senior care assistant role, and then on to her current position as care co-ordinator. Aimee...
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  • Jade Bowen – Care Coordinator
    Jade Bowen – Care Coordinator
    Jade joined us with an already strong background in both professional recruitment services, and supporting vulnerable individuals. She was originally employed as Recruitment and Compliance Officer to support our continuous recruitment approach, and has since successfully built our field team. However, her passion for supporting...
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  • Annette Akrill – Care Coordinator
    Annette Akrill – Care Coordinator
    Annette has in excess of 25 years’ experience, having held various roles in the social care sector, with a specific focus on adult social care in the Stockton region since 2006. Annette has always been very proactive in ensuring that she is up to date...
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  • Abigail Hunter – ECM & Admin Officer
    Abigail Hunter – ECM & Admin Officer
    Abigail brings a wealth of knowledge and experience in the administration functions of domiciliary care, and has been instrumental in the implementation and ongoing development of our electronic call monitoring function. Her impressive work has resulted in her role expanding to include the recruitment function...
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  • Rebecca Marriott – Branch Administrator
    Rebecca Marriott – Branch Administrator
    Rebecca joined the Care Matters team as Branch Administrator. She has a background of supporting vulnerable adults and is focused on building on these skills to develop her career within the homecare industry.
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Finance & Operations

  • Julie Shippey – Operations & Finance Manager
    Julie Shippey – Operations & Finance Manager
    Julie has almost 20 years of accounts experience, having previously worked in the manufacturing/engineering sector.  Prior to that, she worked within the admin sector of the NHS, both in the local hospital and community. Julie enjoys taking on new challenges and one of the first...
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  • Paul Kitchin – Finance Assistant
    Paul Kitchin – Finance Assistant
    Paul joined the group in 2017 as an admin assistant in the accounts department. He already had more than 15 years’ experience in the administration sector, including working in the Civil Service and the NHS, and has enjoyed progressing in his role ever since. Paul...
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  • Amy Down – Payroll & Accounts Administrator
    Amy Down – Payroll & Accounts Administrator
    Amy is enthusiastically looking forward to her future with the group, having brought with her an extensive knowledge of all office procedures and accounts systems – and a keenness to continue learning new things. Amy is due to get married in 2021, so there are...
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  • Simon Trelfa – Marketing Coordinator
    Simon Trelfa – Marketing Coordinator
    Simon is responsible for spreading the good word of Care Matters via social media and marketing channels. He loves books, and pretty much anything with words, and has an abundance of experience in all things marketing, having worked for agencies across the North East over...
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Lisa (2)

Useful Links

  • Why Care Matters?
  • What Care Do You Need
  • The Care Management Process
  • Our Carers
  • Meet The Team
  • Funding Your Care
  • Quality Assurance/Testimonials
  • FAQs
CQC Rating for Care Matters Stockton branch

Good CQC rating confirmed for our Stockton branch

Published on January 7, the Care Quality Commission (CQC) has confirmed that our Stockton branch has achieved an overall rating of ‘Good’, following the regulatory body’s latest inspection. The visit from two inspectors of the CQC took place just before the end of 2020, with…

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Season’s greetings, and best wishes to all at the end of a challenging year

Firstly, a big thank you to all of our staff members, across all of our companies, for the commitment and hard work shown by every employee throughout this particularly challenging year. We have not only survived, but also managed to grow, and secured major contracts…

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More than 320 staff now part of The Newlands Group Ltd.

We’ve been lucky enough to share several pieces of positive news over the last few months. Both here, at Care Matters Homecare, and across our sister companies, Tribe Recruitment and The Robin Centre, 2020 has been a challenging, but rewarding year. Across all three businesses,…

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Darlington

Care Matters Homecare
3 Pioneer Court
Darlington
DL1 4WD

Tel: 01325 482075

CQC report – click here

Stockton

Care Matters Homecare
Durham Tees Valley Business Centre
Orde Wingate Way
Stockton on Tees
TS19 OGD

Tel: 01642 450057

CQC report – click here

Middlesbrough

Care Matters Homecare
The TAD Centre
Ormesby Road
Middlesbrough
TS3 7SF

Tel: 01642 450057

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The Newlands Group

Care Matters is part of The Newlands Group. Sister companies include:

triberecruitment.co.uk

therobincentre.co.uk

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