Darlington 01325 482075

Stockton    01642 450057

Middlesbrough 01642 051555

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  • About Us
    • About Us
    • Why Care Matters?
    • What Care Do You Need
    • The Care Management Process
    • Our Carers
    • Meet The Team
    • Download a brochure
    • Funding Your Care
    • Quality Assurance/Testimonials
    • FAQs
  • Care At Home
    • Care At Home
    • Personal Care
    • Domestic Care & Housekeeping
    • Transportation & Activities
    • Holiday Cover
    • Reablement
    • Palliative Care
    • Catheter, Bowel & Stoma Care
    • Tracheostomy Management
    • Nasal Gastric Feed
  • Specialist Care
    • Specialist Care
    • Stroke Care
    • Dementia Care
    • Brain Injury Care
    • Spinal Injury Care
    • Developmental Disorders
    • Epilepsy Care
    • Mental Health Care
    • Drug & Alcohol Recovery Care
  • Careers
    • Working for Care Matters
    • Job Vacancies
  • News
  • Locations
    • Care Matters Darlington
    • Care Matters Stockton
    • Care Matters Middlesbrough
  • Request a Callback
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Our Carers

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Our Carers are Passionate

Care Matters is a  North East based company and we believe that our carers are at the heart of everything we do!

Each member of our care team was brought into the company because they have a strong passion to care for others.  We attract people from all walks of life and from a variety of backgrounds to closely reflect how community life in the glorious North East actually is! 

We recruit a mix of experienced carers and those wishing to become a care worker. We don’t expect a degree in Astro-Physics, but we will insist on a proven history of kindness and a keen interest in caring for others. 

We attract great people through a robust recruitment process  and, once on board, we invest heavily in personal training and development. We also strive to make our care givers really feel a part of our team.  It’s important to us that our carers understand they are integral to our fantastic care company, with long term career prospects. 

Customer Feedback

"Care Matters provided a personalised service that matched each person’s individual needs"

CQC Inspection Report, Darlington Office, 4th Feb 2019
"To the Care Matters team, you are wonderful!  With my grateful thanks for the kind and helpful way you cared for Stuart.  You all helped ease a very difficult situation." CQC Inspection Report, Darlington Office, 4th February 2019
Since my partner came home and needed 24 hour care, how amazing my carers have been with him. Every one of them goes above and beyond their duties. I have never seen him laugh and smile so much since all carers make him feel part of the crew. MS, partner of service user.
"They make me feel special, they never say no. If they can do it, they will. They go above and beyond, this Company is one of the best."

CQC Inspection Report, Stockton Office, 22nd Feb 2019
"Staff displayed caring attitudes towards people and understood the importance of maintaining people's dignity"

CQC Inspection Report, Stockton Office, 22nd Feb 2019

Training Our Carers

We have the benefit of a superb in-house training facility and highly skilled trainers. We train caregivers in every aspect of their role and they are mentored continually to ensure competency in all skill areas required for the job.

Valued, consistent care teams

We offer above-market hourly rates to secure the best care workers. We have a friendly, accessible management team and a commitment to continuous improvement through structured training and staff development. It is no coincidence that our carer retention rates are consistently above industry average.

Great for us and great for our customers because you or your loved one benefits from in home carers who are motivated, highly trained and professional.  This also boosts stability and improved continuity of care.

Looking for a Career with Care Matters? …Click Here

CQC Reports

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Useful Links

  • Why Care Matters?
  • What Care Do You Need
  • The Care Management Process
  • Our Carers
  • Meet The Team
  • Funding Your Care
  • Quality Assurance/Testimonials
  • FAQs
Care quality commission rated Care Matters

Why we’re CQC Safe

CQC Safe and Sure We know that every special individual we care for is someone else’s whole world. And keeping them safe and sure in their own home is our top priority when we’re helping to make their daily life easier and happier, while giving…

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Care Matters – UKAS 9001 ISO Certification

Care Matters, a CQC (Care Quality Commission) registered company, are thrilled to announce that we achieved UKAS ISO 9001 certification. This is a fantastic achievement for Care Matters and the team as it reinforces their commitment to processes which are key to safe, effective and caring management. These are…

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The latest member of our management team joins the company

We were delighted to finally, officially welcome Kelly Nicholson into out management team in Stockton this month. The vastly experienced healthcare professional joins us with almost 30 years of experience in the sector, and will begin her role working with Registered Manager, Steven Hutchinson, in…

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Darlington

Care Matters Homecare
3 Pioneer Court
Darlington
DL1 4WD

Tel: 01325 482075

CQC report – click here

Stockton

Care Matters Homecare
Durham Tees Valley Business Centre
Orde Wingate Way
Stockton on Tees
TS19 OGD

Tel: 01642 450057

CQC report – click here

Middlesbrough

Care Matters Homecare
The TAD Centre
Ormesby Road
Middlesbrough
TS3 7SF

Tel: 01642 051555

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The Newlands Group

Care Matters is part of The Newlands Group. Sister companies include:

triberecruitment.co.uk

therobincentre.co.uk

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