Our Carers are Passionate
Care Matters is a North East based company and we believe that our carers are at the heart of everything we do!
Each member of our care team was brought into the company because they have a strong passion to care for others. We attract people from all walks of life and from a variety of backgrounds to closely reflect how community life in the glorious North East actually is!
We recruit a mix of experienced carers and those wishing to become a care worker. We don’t expect a degree in Astro-Physics, but we will insist on a proven history of kindness and a keen interest in caring for others.
We attract great people through a robust recruitment process and, once on board, we invest heavily in personal training and development. We also strive to make our care givers really feel a part of our team. It’s important to us that our carers understand they are integral to our fantastic care company, with long term career prospects.
Customer Feedback
Training Our Carers
We have the benefit of a superb in-house training facility and highly skilled trainers. We train caregivers in every aspect of their role and they are mentored continually to ensure competency in all skill areas required for the job.
Valued, consistent care teams
We offer above-market hourly rates to secure the best care workers. We have a friendly, accessible management team and a commitment to continuous improvement through structured training and staff development. It is no coincidence that our carer retention rates are consistently above industry average.
Great for us and great for our customers because you or your loved one benefits from in home carers who are motivated, highly trained and professional. This also boosts stability and improved continuity of care.
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CQC Reports
CQC Reports