What care do you need? Looking at care options for yourself or a loved one, can be an extremely daunting task and a stressful time for all concerned.
Care Matters will support you in the decision-making process every step of the way.
Care in the Home – the Care Matters Way
We can offer general advice and guidance on the care options available to you.
For many people, care services are not something they have previously needed to know anything about. This is normal and we can help you navigate your way through the maze. This may involve advising that our care in the home services are not the right option for your or a loved one’s particular needs. In which case we can offer you guidance in finding the right alternatives.
"To the Care Matters team, you are wonderful! With my grateful thanks for the kind and helpful way you cared for Stuart. You all helped ease a very difficult situation."
CQC Inspection Report, Darlington Office, 4th February 2019
"They make me feel special, they never say no. If they can do it, they will. They go above and beyond, this Company is one of the best."
CQC Inspection Report, Stockton Office, 22nd Feb 2019
No-nonsense, transparent, approachable
We fundamentally believe in complete transparency in all we do. We believe in providing our customers with honest and clear information from the very first point of contact and beyond. This allows you or a loved one to make an informed choice on which route to take when you feel ready to do so.
We are friendly and approachable and we are local to the North East region, just pick up the phone if you have any questions and let our experienced team help guide you.
"Care Matters provided a personalised service that matched each person’s individual needs"
CQC Inspection Report, Darlington Office, 4th Feb 2019
"Staff displayed caring attitudes towards people and understood the importance of maintaining people's dignity"CQC Inspection Report, Stockton Office, 22nd Feb 2019
A personalised Care Plan
So what care do you need? If we believe care in the home is appropriate we will create a care package completely unique to you, or your loved one. We can only offer advice and guidance on appropriate options when we fully understand the specific individual care needs. You may need domestic care for an elderly relative, or complex care for a loved one. You may need just a few hours care a week or 24/7 full time care. We will tailor-make a personalised care plan, making sure you, or your loved one, receive the best quality care at a competitive price.
Take a look at our Care Management Process if you would like to see how easy it is to arrange some care at home help with Care Matters.