Darlington 01325 482075

Stockton    01642 450057

Middlesbrough 01642 051555

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  • About Us
    • About Us
    • Why Care Matters?
    • What Care Do You Need
    • The Care Management Process
    • Our Carers
    • Meet The Team
    • Download a brochure
    • Funding Your Care
    • Quality Assurance/Testimonials
    • FAQs
  • Care At Home
    • Care At Home
    • Personal Care
    • Domestic Care & Housekeeping
    • Transportation & Activities
    • Holiday Cover
    • Reablement
    • Palliative Care
    • Catheter, Bowel & Stoma Care
    • Tracheostomy Management
    • Nasal Gastric Feed
  • Specialist Care
    • Specialist Care
    • Stroke Care
    • Dementia Care
    • Brain Injury Care
    • Spinal Injury Care
    • Developmental Disorders
    • Epilepsy Care
    • Mental Health Care
    • Drug & Alcohol Recovery Care
  • Careers
    • Working for Care Matters
    • Job Vacancies
  • News
  • Locations
    • Care Matters Darlington
    • Care Matters Stockton
    • Care Matters Middlesbrough
  • Request a Callback
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Care Matters – Your Local Care Provider

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Local Care Provider

We are a  local care provider and specialists in offering care-at-home services in the North East of England.  

Care Matters was formed after owners Phil and (his wife) Nic, experienced first-hand how standards of care for loved ones differed dramatically from care provider to care provider. So the idea to start Care Matters was born from the passionate belief that we could do much, much better!  Our wide range of care at home services are completely tailored to each individual and are fully flexible. 

Commitment to staff training

Care Matters’ commitment to continuous improvement means our carers benefit from ongoing job training and close one-to-one support from our management team.  We are proud to be a local business. By keeping our focus entirely within the North East, we ensure that our Care Teams are local people with unrivalled local knowledge.

A happy team of trained care staff ensures higher standards and a continuity of care for our valued customers.

Customer Feedback

"Care Matters provided a personalised service that matched each person’s individual needs"

CQC Inspection Report, Darlington Office, 4th Feb 2019
"To the Care Matters team, you are wonderful!  With my grateful thanks for the kind and helpful way you cared for Stuart.  You all helped ease a very difficult situation." CQC Inspection Report, Darlington Office, 4th February 2019
Since my partner came home and needed 24 hour care, how amazing my carers have been with him. Every one of them goes above and beyond their duties. I have never seen him laugh and smile so much since all carers make him feel part of the crew. MS, partner of service user.
"They make me feel special, they never say no. If they can do it, they will. They go above and beyond, this Company is one of the best."

CQC Inspection Report, Stockton Office, 22nd Feb 2019
"Staff displayed caring attitudes towards people and understood the importance of maintaining people's dignity"

CQC Inspection Report, Stockton Office, 22nd Feb 2019

Simple and Straightforward to Deal With

As a local care provider, our management team make themselves available if you have any questions or concerns. We have a simple, clear procedure in order to arrange care and ongoing easily understood processes to ensure optimum care provision on an ongoing basis. Read more about our care management process.

CQC Reports

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Useful Links

  • Why Care Matters?
  • What Care Do You Need
  • The Care Management Process
  • Our Carers
  • Meet The Team
  • Funding Your Care
  • Quality Assurance/Testimonials
  • FAQs

Care Matters – UKAS 9001 ISO Certification

Care Matters, a CQC (Care Quality Commission) registered company, are thrilled to announce that we achieved UKAS ISO 9001 certification. This is a fantastic achievement for Care Matters and the team as it reinforces their commitment to processes which are key to safe, effective and caring management. These are…

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The latest member of our management team joins the company

We were delighted to finally, officially welcome Kelly Nicholson into out management team in Stockton this month. The vastly experienced healthcare professional joins us with almost 30 years of experience in the sector, and will begin her role working with Registered Manager, Steven Hutchinson, in…

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21st birthday in 2021

Celebrating a 21st birthday in 2021!

There’s a notable celebration taking place in our offices today, as Rebecca officially turns 21! Our apprentice branch administrator, with us since last summer, has become an integral part of the Care Matters team in Darlington over the last 6 months, and has certainly earned…

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Darlington

Care Matters Homecare
3 Pioneer Court
Darlington
DL1 4WD

Tel: 01325 482075

CQC report – click here

Stockton

Care Matters Homecare
Durham Tees Valley Business Centre
Orde Wingate Way
Stockton on Tees
TS19 OGD

Tel: 01642 450057

CQC report – click here

Middlesbrough

Care Matters Homecare
The TAD Centre
Ormesby Road
Middlesbrough
TS3 7SF

Tel: 01642 051555

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The Newlands Group

Care Matters is part of The Newlands Group. Sister companies include:

triberecruitment.co.uk

therobincentre.co.uk

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