Mandatory Care Training - Communication, Recording & Reporting

Name of Learner*

First Last

Organisation*

Email*

IMPORTANT: Learners need to get at least 75% correct (15 correct answers) to gain their certificate. There are 20 questions, please indicate by checking the box which questions are True or False:

1. Communication can be defined as “the exchange of information between individuals, groups and organisations”?*

True
False

2. Facial expressions are one of the methods by which we communicate?*

True
False

3. According to Mehrabians model of communication, there are three elements of personal communication?*

True
False

4. Transmission is a type of barrier to communication?*

True
False

5. Hearing impairments do not impact on people’s ability to communicate?*

True
False

6. If someone has a hearing aid, it does not need to be switched on when trying to communicate with them?*

True
False

7. Visual impairments do not impact on people’s ability to communicate?*

True
False

8. When communicating with someone with a visual impairment, you should speak clearly?*

True
False

9. Dementia can impact on someone’s ability to communicate.*

True
False

10. When communicating with someone with dementia you should keep verbal communication simple and concise?*

True
False

11. Cultural differences are not a barrier to communication?*

True
False

12. Actively listening is an important part of the communication process.*

True
False

13. Record keeping is not important in the health and social care sector?*

True
False

14. Care records assist the early detection of problems.*

True
False

15. The Data Protection Act (GDPR) does not apply to healthcare records?*

True
False

16. All records must be complete in black pen?*

True
False

17. As care workers we do not need to date, time, or sign the records?*

True
False

18. As care workers we have a duty of care to report any concerns that you may have.*

True
False

19. If you spot that a colleague has made a medication error, you would not need to report this to your manager?*

True
False

20. The notes we complete after visiting our service users can be used in a court of law.*

True
False

Mandatory Care Training – Communication, Recording & Reporting

Communication, Recording & Reporting Training