As a home care provider we are very conscious of how worrying the Coronavirus (COVID-19) outbreak is for everyone.
We are monitoring this quickly changing situation very closely and constantly updating the advice and guidance provided from the Government and Public Health England. We would like to reassure all our valued customers and staff that we are totally committed to providing the best support and advice to manage the situation safely and effectively.
An information letter has been distributed to all our service users. Our Care teams are fully trained on applying excellent health and hygiene standards as part of their normal routines. As additional measures, we have instructed staff to thoroughly wash their hands more frequently and as a minimum:
on arrival at the property
between every task
before leaving the property
If any staff are not doing this please prompt them to do so.
Staff are also being encouraged to use the protective equipment which has been supplied to them and to routinely disinfect frequently touched locations such as door handles, light switches, banisters, TV remote controls etc during their visit. To support with this can we politely ask that you have disinfectant products/appropriate cloths in your home wherever possible.
How might your (or your loved one’s) care be affected by Coronavirus?
We may need to apply the contingency arrangements for care delivery. This means that we may need to re-organise our available staff from their normal routines in order to redirect care, on a priority needs basis. We may have to:
alter the time of your care, so that the most critical medical care services are met first for those without any support networks and who are wholly dependent on the care that we provide;
make a temporary change to your regular care worker;
make arrangements with you to combine some care calls we normally provide to you, depending on your particular circumstances;
contact you, or your family/other carers, to make specific arrangements to support us to meet your care needs;
use additional safety protective equipment and precautions, should you be unfortunate enough to contract the virus.
The situation is rapidly evolving and we will be updating our advice accordingly. We will remain in contact with you to keep you informed of any actions that we may need to take. Our primary concern is making sure that your, or your loved one’s care is delivered safely. We hope that you will understand that where changes are required to maintain safety, we will be making these decisions with you in mind and in compliance with the very best professional advice.
You may find it helpful to check our social media pages on Facebook and LinkedIn for the most up to date information. If you have any questions or concerns, regarding how Coronavirus may impact on your care, please ring your local office.
"To the Care Matters team, you are wonderful! With my grateful thanks for the kind and helpful way you cared for Stuart. You all helped ease a very difficult situation."
CQC Inspection Report, Darlington Office, 4th February 2019
"They make me feel special, they never say no. If they can do it, they will. They go above and beyond, this Company is one of the best."
CQC Inspection Report, Stockton Office, 22nd Feb 2019