We are Care Matters Homecare – our website address is: https://carematters.co.uk.
We at Care Matters Homecare take your personal data seriously… This policy:
(a) sets out the types of personal data that we collect about you
(b) explains how and why we collect and use your personal data
(c) explains how long we keep your personal data for
(d) explains when, why and with who we will share your personal data
(e) sets out the legal basis we have for using your personal data
(f) explains the effect of refusing to provide the personal data requested
(g) explains the different rights and choices you have when it comes to your personal data
(h) explains how we may contact you and how you can contact us.
We collect the information necessary to be able to find available opportunities and further information needed to assess your eligibility through the different stages of recruitment.
This information includes CV’s, identification documents, educational records, work history, employment and references, emergency contact details, bank details, unspent criminal convictions, DBS / security vetting and other testing results as part of an interview process.
We may also in some instances collect sensitive personal data about you, in the form of health declarations and biometric data.
We only collect sensitive personal data from you, and further process this data, where you have given your explicit consent.
The following are the different sources we may collect personal data about you from:
We use your personal data to match your skills, experience and education with a potential employer.
We will initially collect basic information on you such as contact details, job role and experience and then pass this on to the client in search of personnel.
If you are chosen by the client and go through to the next stage we will then be collecting more information from you at the interview (or equivalent) stage and onwards in that manner.
If we have not had meaningful contact with you (or, where appropriate, the company you are working for (or with) for a period of two years, we will delete your personal data from our systems unless we believe in good faith that the law or other regulation requires us to preserve it (for example, because of our obligations to tax authorities or in connection with any anticipated litigation).
The main reason for using your personal details is to help you find employment or other work roles that might be suitable for you.
The more information we have about you, your skills, experience and requirements, the more specific we can make the service we provide.
We may share your personal data with various parties, in various ways and for various reasons.
Primarily we will share your information with prospective employers to increase your chances of securing the job you want.
Unless you specify otherwise, we may also share your information with any of our group companies and associated third parties such as our service providers
where we feel this will help us to provide you with the best possible service.
For prospective candidates, contractors, referees and clients, our processing is necessary for our legitimate interests in that we need the information in order to be able to assess suitability for potential roles, to find potential candidates and to contact clients and referees.
If you are interviewed and submitted as a candidate, then this may involve the processing of more detailed personal data including sensitive data such as health information that you or others provide about you. In that case we always ask for your consent before undertaking such processing.
For clients, we may also rely on our processing being necessary to perform a contract for you, for example in contacting you.
If you do not provide the personal data necessary, or withdraw your consent for the processing of your personal data, we may not be able to match you with available job opportunities.
No, we do not carry out automated profiling.
Yes, our website does use cookies, including Google Analytics cookies, in order to optimize the experience of website users.
However, cookies on this website do not tell us who you are.
Personal information at this level is only collected when you submit an application to us via the upload a CV pop up.
Google Analytics cookies help us to understand how users interact with and arrive at the website, and gather information including which pages you visit, and how long you remain on the site. The cookie files we collect are required for the website to function correctly and to understand statistics on the use of the website only.
No… we are a UK based Care Provider
By law, you have a number of rights when it comes to your personal data. Further information and advice about your rights can be obtained from the data protection regulator in your country.
1. The right to be informed
You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Policy.
2. The right of access
You have the right to obtain access to your information (if we’re processing it), and certain other information (similar to that provided in this Privacy Policy).
This is so you’re aware and can check that we’re using your information in accordance with data protection law.
3. The right to rectification
You are entitled to have your information corrected if it’s inaccurate or incomplete.
4. The right to erasure
This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
5. The right to restrict processing
You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.
6. The right to data portability
You have rights to obtain and reuse your personal data for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability.
7. The right to object to processing
You have the right to object to certain types of processing, including processing for direct marketing (i.e. if you no longer want to be contacted with potential opportunities).
8. The right to lodge a complaint
You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator.
9. The right to withdraw consent
If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal data for marketing purposes.
We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for:
Alternatively, we may be entitled to refuse to act on the request.
Please consider your request responsibly before submitting it. We’ll respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know.
We may contact you by phone, email or social media. If you prefer a particular contact means over another please just let us know.
If you are unhappy with how we’ve handled your information, or have further questions on the processing of your personal data, contact us here: HR@carematters.co.uk
If you would like to edit your communication preferences, including opting out of communications please email: HR@carematters.co.uk
