COVID-confidence embedded in our culture – read our policy here.

The North East’s leading home care provider

Why Care Matters for Home Care?

  • Care Matters Homecare is a locally owned and run home care provider. We’re approachable and always available to contact when you need us
  • We’re flexible and responsive – and can arrange care in rapid time if required
  • We’re totally committed to staff training and continuous improvement
  • We’re trustworthy. We are regulated by the Care Quality Commission (CQC).
  • We are able to offer a wide variety of care services – to the standard we would want for our loved ones

Customer Feedback

"Care Matters provided a personalised service that matched each person’s individual needs"

CQC Inspection Report, Darlington Office, 4th Feb 2019
"To the Care Matters team, you are wonderful!  With my grateful thanks for the kind and helpful way you cared for Stuart.  You all helped ease a very difficult situation." CQC Inspection Report, Darlington Office, 4th February 2019
Since my partner came home and needed 24 hour care, how amazing my carers have been with him. Every one of them goes above and beyond their duties. I have never seen him laugh and smile so much since all carers make him feel part of the crew. MS, partner of service user.
"They make me feel special, they never say no. If they can do it, they will. They go above and beyond, this Company is one of the best."

CQC Inspection Report, Stockton Office, 22nd Feb 2019
"Staff displayed caring attitudes towards people and understood the importance of maintaining people's dignity"

CQC Inspection Report, Stockton Office, 22nd Feb 2019
"Without the assistance of wonderful carers, like Tina, Elena, Kailey, Olivia and Donna, my elderly wife, Sushil, couldn't look after me at home for long. So, a very Big Thank You to the girls for helping my elderly wife, who has several health problems herself."

Professor Yash, Pal Suri.
"Just wanted to acknowledge the amazing work done by your carers here. I live overseas and it is a comfort to know that trusty and friendly people are visiting here every day. This year has been so much more challenging for all of us, so we are all so delighted and relieved."Oliver, Relative.
The team are always friendly, polite and professional. Always ask whether there is anything else they can help with. Quickly identify any problems or issues.Alison, daughter of service user.

What we do

  • We’re a care in the home specialist.
  • Our services include a wide range of home care from personal, domestic and housekeeping to a range of complex/specialist care including palliative and home reablement
  • We are totally flexible regarding the level and duration of care. We are happy to arrange extensive long-term care plans or one-off holiday or emergency cover.
  • We strongly believe in care that enables our clients to live as full a life as possible and where practical, encourage hobbies and provide transportation.
  • We’re proud North-Easterners. Care Matters Homecare provides services across Teesside, North Yorkshire and South Durham from our Darlington, Stockton and Middlesbrough offices

Care Matters – A Name You Can Trust

Fully regulated services in Darlington and Stockton. You can view our latest CQC inspection reports, both of which are rated ‘Good’, via the links below:

Darlington Branch – CQC Report.

Stockton Branch – CQC Report.

Getting Home Care Couldn’t Be Simpler

Why us? As a regulated care business in our local communities, We are dedicated to delivering the Highest Standards of Care!

Need help choosing care? It can be daunting. Here’s everything you need to consider.

How do I get started? Getting care from Care Matters couldn’t be simpler… here’s how it works.

What type of care do we offer?

What about quality assurance?

  • CQC Regulated
  • Highly rated on homecare.co.uk and google …loved by our customers

Am I entitled to funding?

Everything you need to know about options for funding care.

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