Darlington 01325 482075

Stockton    01642 450057

Middlesbrough 01642 051555

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Facebook Twitter Instagram Linkedin
  • About Us
    • About Us
    • Why Care Matters?
    • What Care Do You Need
    • The Care Management Process
    • Our Carers
    • Meet The Team
    • Download a brochure
    • Funding Your Care
    • Quality Assurance/Testimonials
    • FAQs
  • Care At Home
    • Care At Home
    • Personal Care
    • Domestic Care & Housekeeping
    • Transportation & Activities
    • Holiday Cover
    • Reablement
    • Palliative Care
    • Catheter, Bowel & Stoma Care
    • Tracheostomy Management
    • Nasal Gastric Feed
  • Specialist Care
    • Specialist Care
    • Stroke Care
    • Dementia Care
    • Brain Injury Care
    • Spinal Injury Care
    • Developmental Disorders
    • Epilepsy Care
    • Mental Health Care
    • Drug & Alcohol Recovery Care
  • Careers
    • Working for Care Matters
    • Job Vacancies
  • News
  • Locations
    • Care Matters Darlington
    • Care Matters Stockton
    • Care Matters Middlesbrough
  • Request a Callback
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Contact Us

The North East’s leading home care provider

Why Care Matters for Home Care?

  • Care Matters Homecare is a locally owned and run home care provider. We’re approachable and always available to contact when you need us
  • We’re flexible and responsive – and can arrange care in rapid time if required
  • We’re totally committed to staff training and continuous improvement
  • We’re trustworthy. We are regulated by the Care Quality Commission (CQC).
  • We are able to offer a wide variety of care services – to the standard we would want for our loved ones

Customer Feedback

"Care Matters provided a personalised service that matched each person’s individual needs"

CQC Inspection Report, Darlington Office, 4th Feb 2019
"To the Care Matters team, you are wonderful!  With my grateful thanks for the kind and helpful way you cared for Stuart.  You all helped ease a very difficult situation." CQC Inspection Report, Darlington Office, 4th February 2019
Since my partner came home and needed 24 hour care, how amazing my carers have been with him. Every one of them goes above and beyond their duties. I have never seen him laugh and smile so much since all carers make him feel part of the crew. MS, partner of service user.
"They make me feel special, they never say no. If they can do it, they will. They go above and beyond, this Company is one of the best."

CQC Inspection Report, Stockton Office, 22nd Feb 2019
"Staff displayed caring attitudes towards people and understood the importance of maintaining people's dignity"

CQC Inspection Report, Stockton Office, 22nd Feb 2019
"Without the assistance of wonderful carers, like Tina, Elena, Kailey, Olivia and Donna, my elderly wife, Sushil, couldn't look after me at home for long. So, a very Big Thank You to the girls for helping my elderly wife, who has several health problems herself."

Professor Yash, Pal Suri.
"Just wanted to acknowledge the amazing work done by your carers here. I live overseas and it is a comfort to know that trusty and friendly people are visiting here every day. This year has been so much more challenging for all of us, so we are all so delighted and relieved."Oliver, Relative.
The team are always friendly, polite and professional. Always ask whether there is anything else they can help with. Quickly identify any problems or issues.Alison, daughter of service user.

What we do

  • We’re a care in the home specialist.
  • Our services include a wide range of home care from personal, domestic and housekeeping to a range of complex/specialist care including palliative and home reablement
  • We are totally flexible regarding the level and duration of care. We are happy to arrange extensive long-term care plans or one-off holiday or emergency cover.
  • We strongly believe in care that enables our clients to live as full a life as possible and where practical, encourage hobbies and provide transportation.
  • We’re proud North-Easterners. Care Matters Homecare provides services across Teesside, North Yorkshire and South Durham from our Darlington, Stockton and Middlesbrough offices

Care Matters – A Name You Can Trust

Fully regulated services in Darlington and Stockton. You can view our latest CQC inspection reports, both of which are rated ‘Good’, via the links below:

Darlington Branch – CQC Report.

Stockton Branch – CQC Report.

Getting Home Care Couldn’t Be Simpler

Why us? As a regulated care business in our local communities, We are dedicated to delivering the Highest Standards of Care!

Need help choosing care? It can be daunting. Here’s everything you need to consider.

How do I get started? Getting care from Care Matters couldn’t be simpler… here’s how it works.

What type of care do we offer?

  • Domestic/housekeeping/personal
  • Specialist/complex care

What about quality assurance?

  • CQC Regulated
  • Highly rated on homecare.co.uk and google …loved by our customers

Am I entitled to funding?

Everything you need to know about options for funding care.

Why we're CQC Caring

Caring – why we’re rated highly by the CQC

We know the little things mean everything It’s often a kind word, a small thoughtful gesture or a discrete observation that can make all the difference to the life of a person facing new practical and emotional challenges because of illness or injury. Learning how…

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Responsive homecare

Why we’re CQC Responsive

Ready to respond A person’s circumstances are often ever-changing, so planned care must also be responsive. At Care Matters, we’re ready and capable of meeting new or evolving needs, providing day-to-day reassurance for our service-users and their families. In doing so, we’re able to give…

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Healthcare-Leadership-Programs-by-Duke-CE-and-Dignity-Healthcare-1

Why we’re CQC Well-led

Leading the way to quality outcomes Delivering fantastic care that makes a genuine difference to peoples’ lives is what Care Matters stands for and why we’re highly rated by the Care Quality Commision (CQC).  Proud of our roots, we know what we’re here to do…

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Darlington

Care Matters Homecare
3 Pioneer Court
Darlington
DL1 4WD

Tel: 01325 482075

CQC report – click here

Stockton

Care Matters Homecare
Durham Tees Valley Business Centre
Orde Wingate Way
Stockton on Tees
TS19 OGD

Tel: 01642 450057

CQC report – click here

Middlesbrough

Care Matters Homecare
The TAD Centre
Ormesby Road
Middlesbrough
TS3 7SF

Tel: 01642 051555

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The Newlands Group

Care Matters is part of The Newlands Group. Sister companies include:

triberecruitment.co.uk

therobincentre.co.uk

Ⓒ Web design and branding Yorkshire by Feel Design
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