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Palliative Care At Home

Our palliative care at home service provides sensitive, specialist support and symptom relief for individuals with serious, life limiting or terminal illness. We help to relieve pain and improve quality of life as much as possible within the time that’s left.

 

We also provide emotional and spiritual support for both patients and their families. Our role as caregivers is to ensure comfort and quality of life for your loved one.

 

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Making the most of your time together

Care Matters can provide this vital support for you or your loved one, while offering reassurance to the wider family that the people they love are being well-cared for. This one-to-one support helps to alleviate pain, sickness and other distressing symptoms.

Our palliative care team can also help with personal care, administering medication and preparing drinks and snacks. Highly trained in holistic care, we’re also able to support psychological, emotional and spiritual needs during this challenging time.

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Respecting choice

Individual palliative care packages are carefully detailed, so we’re able to completely respect and fulfil personal choices and preferences for end of life care. We understand that family and friends are also hugely affected. By working within a network of local hospices, district nurses and charities, we can guide families to additional support and advice if needed.

Care Matters can provide 24 hour care, and at very short notice. This not only helps keep people comfortable at their precise time of need, but can also provide close family and friends with some crucial respite time if wanted, offering continuity of care at all times.

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Meet the team

Local and approachable, we’re here every day providing the very best in home care services.

Lisa Spark

Managing Director

Managing Director, Lisa, is an experienced and driven professional with a wealth of business start-up experience. Lisa has extensive knowledge of HR, Accounts, Finance and Business Management.

Steven Hutchinson

Regional Manager

Steven began his career as a Healthcare Assistant over 20 years ago and since then has progressed to the role of Registered Manager and more recently Regional Manager. Steven’s wealth of experience is second to none at supporting adults within both Domiciliary and Extra Care settings throughout the North East.

Michelle Broom

Registered Manager Darlington

Michelle discovered her passion for care over 20 years ago and has never looked back. After entering the care sector as an administrator, Michelle progressed to hold the posts of Operations Manager and Area Manager in addition to several positions as the Registered Manager of a service regulated by the CQC.

Nicola Crowther

Group Operations Director

Nicola has 25 years experience in sales, operational and customer experience roles. More recently, Nicola has focussed on project management, including business start ups, sales and marketing strategy and internal process review and refinement. In her role as Group Operations Director, Nicola uses her wealth of managerial skills and analytical thinking to promote operational effectiveness, efficiency and quality across the company. Nicola supports legislative and contractual compliance and drives continuous improvement.

FAQs

Q1: How do I arrange some care for myself or a loved one?

A: The quickest way to find out about arranging some care is to call us. One of our experienced team will have a friendly, informal chat with you to find out all about your particular needs and to advise how we may be able to assist.

Q2: Who decides what care I need?

A: Everyone we look after has different needs.  You or your loved one’s unique needs are openly discussed at the start of our service and mutually agreed.

They will continually be reviewed as part of our service. Care needs are set out clearly in the Care Plan which is a comprehensive document detailing lots of information about you or your loved one, in relation to the care received from us.  In agreeing what type of care is best, we may also (with consent) involve close family members or your GP/other health providers to gain a clearer picture on what is needed.

Q3: Do you provide care in my area?

A: We currently are providing care to people at home across the Tees Valley, County Durham and regions in North Yorkshire! Please contact your nearest office to discuss how we might be able to help you in your area!

Q4: What if I need to speak to someone urgently?

A: Providing care is a 24-hour 7 day a week commitment.  As such, we provide the reassurance that you can contact us at any time, day or night, 365 days of the year.  Our local offices are open Monday to Friday 08:30 hours – 17:00 hours ​and outside of these hours, we have an emergency contact number telephone service so that you always have someone to speak to.

Q4: How much will care cost?

A: We understand that cost is a huge consideration in the decision making process.  Our charges for care are based upon a competitive hourly rate. In certain circumstances, there may be additional financial support available towards the cost of care.  All of the options will be openly discussed with you, or your loved one, during your initial discussions with us.

Please contact your local office for further information.

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