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Personal Care

When things of a personal nature, such as helping a loved one with bathing, feel difficult for a family member or friend to carry out, we can take over those delicate tasks.

 

Our care teams work across the North East supporting hundreds of people in the comfort of their home with a wide range of personal care duties.

These include helping with daily washing and bathing, going to the toilet, dressing and changing, helping to administer medications and general personal grooming.

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Dignity and respect

Expertly trained, our carers are discreet and respectful of personal boundaries, offering sensitive support with daily essentials such as washing, going to the toilet, dressing and changing, personal grooming and administering medications.

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Personal choice

Whether it’s having a wash before breakfast or taking a bath in the evening, we’ll happily follow your or your loved one’s preferred routine. From making sure we’re using favourite products, to being vigilant in particular tasks such as foot care, our carers will make sure every need is attended to.

And we know there may be some things you or your loved one will want to do unassisted. So we’ll always provide this space when desired to encourage and promote independence wherever possible.

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Meet the management team

Local and approachable, we’re here every day providing the very best in home care services.

Lisa Spark

Managing Director

Managing Director, Lisa, is an experienced and driven professional with a wealth of business start-up experience. Lisa has extensive knowledge of HR, Accounts, Finance and Business Management.

Steven Hutchinson

Regional Manager

Steven began his career as a Healthcare Assistant over 20 years ago and since then has progressed to the role of Registered Manager and more recently Regional Manager. Steven’s wealth of experience is second to none at supporting adults within both Domiciliary and Extra Care settings throughout the North East.

Michelle Broom

Registered Manager Darlington

Michelle discovered her passion for care over 20 years ago and has never looked back. After entering the care sector as an administrator, Michelle progressed to hold the posts of Operations Manager and Area Manager in addition to several positions as the Registered Manager of a service regulated by the CQC.

Nicola Crowther

Group Operations Director

Nicola has 25 years experience in sales, operational and customer experience roles. More recently, Nicola has focussed on project management, including business start ups, sales and marketing strategy and internal process review and refinement. In her role as Group Operations Director, Nicola uses her wealth of managerial skills and analytical thinking to promote operational effectiveness, efficiency and quality across the company. Nicola supports legislative and contractual compliance and drives continuous improvement.

FAQs

Q1: How do I arrange some care for myself or a loved one?

A: The quickest way to find out about arranging some care is to call us. One of our experienced team will have a friendly, informal chat with you to find out all about your particular needs and to advise how we may be able to assist.

Q2: Who decides what care I need?

A: Everyone we look after has different needs.  You or your loved one’s unique needs are openly discussed at the start of our service and mutually agreed.

They will continually be reviewed as part of our service. Care needs are set out clearly in the Care Plan which is a comprehensive document detailing lots of information about you or your loved one, in relation to the care received from us.  In agreeing what type of care is best, we may also (with consent) involve close family members or your GP/other health providers to gain a clearer picture on what is needed.

Q3: Do you provide home care in my area?

A: We currently providing care to people at home across the Teesside, County Durham and regions North Yorkshire… and we are growing!
Please contact your nearest office to discuss how we might be able to help you in your area!

Q4: What if I need to speak to someone urgently?

A: Providing care is a 24-hour 7 day a week commitment.  As such, we provide the reassurance that you can contact us at any time, day or night, 365 days of the year. Our local offices are open Monday to Friday 08:30 hours – 17:00 hours ​and outside of these hours, we have an emergency contact number telephone service so that you always have someone to speak to.

Q5: How much will care cost?

A: We understand that cost is a huge consideration in the decision making process.  Our charges for care are based upon a competitive hourly rate. In certain circumstances, there may be additional financial support available towards the cost of care.  All of the options will be openly discussed with you, or your loved one, during your initial discussions with us.

Please contact your local office for further information.