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Complex Care

Enabling a life of quality and individuality with physical, social and emotional support.

About Us

Complex Care

Our team of dedicated, highly trained nurses and specialist carers know how life-changing illness and injury can affect people physically, emotionally and socially.

The individuals we care for have a range of acute medical conditions and require specialist assistance to support them to manage their symptoms and daily activities. This type of specialist care delivered at home means they do not have to cope alone and enables a more active life where independence is promoted and choice retained.

Care Matters Homecare’s wholehearted approach to person-centred care is recognised by the Care Quality Commission (CQC), as well as those who use our services.

Why Care Matters?

The high quality delivery and management of our specialised home based care starts with us building a great relationship with you or your loved one, those family members involved in your care and the relevant health and social care professionals.

The care we provide has a real impact on those who receive it. By attending to not only their physical needs but also providing the social and emotional support required, our team makes a meaningful contribution to the holistic wellbeing of the people who use our service.

Because You Matter…

Quality of life means different things to different people. Care Matters Homecare’s service will take the time to understand what quality of life means to you or your loved one. We will ensure that the specialist care plan is designed with those personal requirements and preferences at the centre, ensuring you or your loved one are always fully supported.

Being able to receive tailored, specialist care at home in familiar surroundings is the preference for most people and through Care Matters Homecare, it’s reassuringly a very real and practical option.

Our specialist and complex care services will support you in your home every day of the week, 365 days of the year.

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Because Care Matters


Quality Care Commission Safe

Safe

Our detailed planning, coordination and service delivery keeps you and your loved ones safe and protected.

Care Quality Commission rated Effective

Effective

Comprehensive assessments ensure highly personalised care and welcome reassurance for the family.

Care Quality Commission rate Well-led

Well-led

Excellent leadership, team spirit and fresh thinking allows service-users, their families and our staff to thrive.

Care Quality Commission rated Responsive

Responsive

Built-in flexibility and regular reviews mean our services can adapt smoothly to evolving personal needs.

Care Quality Commission, rated Caring.

Caring

Skilled, attentive and compassionate, our staff bring smiles, dignity and respect to the life of every individual in our care.

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