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Catheter Bowel and Stoma Management

Continence needs can vary significantly, with professional, compassionate care from our team, we can make things that bit more comfortable and reassuring, when you need our help the most.

Meet the Team

Catheter, Bowel and Stoma Care

Living with a condition which affects the bladder or bowel can be understandably stressful – and for some it’s a potentially life-restricting situation that can cause significant distress day-to-day. As with many medical conditions, continence needs can vary enormously.

Care Matters has a team dedicated to providing additional help with catheter, bowel and stoma care for individuals at home.

Whether it’s going to the toilet and changing pads, managing a catheter or changing a colostomy or stoma bag, our professional, compassionate and discrete care can help make things more comfortable and reassuring for both the individual and their family.

Helping with Catheter, Bowel and Stoma Care.

A life-restricting situation that can cause significant distress and great discomfort, that is why our experienced complex care teams will help you to continue living an independent life, as comfortably as possible.

Plus, with the expertise of our nursing care team behind everything we do, our carers are all highly trained to provide a full range of continence care services from the comfort of your own home and delivered in a sensitive, dignified, and compassionate way, each and every time we visit.

Complex care made simple for our customers.

We ensure that our support is tailored exactly to you or your loved ones unique needs and requirements. Our complex care team are supported continually by our dedicated nurse specialists, who will also regularly review individual care plans to ensure we continue to provide the very best service.

As with all of our care at home services, our complex care packages come fully regulated by the Care Quality Commission.

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Testimonials

Care Matters currently look after my dad and thankfully we have made the right decision. We have a small team of carers that are all outstanding. My Dad looks forward to their visits and one lady from the office has been excellent through a difficult process.... Highly recommend!

Jadon R (Son of Client/Service User)

A really caring company who always listen and have the person they are caring for best interests at heart, they are always available which is comforting for us as a family to know. We can call during office hours but also out of office hours and the call is always answered.

Susan D (Niece of Client / Service User)

Care Matters looked after my Mother for over 2 years under difficult circumstances and I would highly recommend their services.

Tony D (Son of Client / Service User)

FAQs

Q1: How do I arrange some care for myself or a loved one?

A: The quickest way to find out about arranging some care is to call us. One of our experienced team will have a friendly, informal chat with you to find out all about your particular needs and to advise how we may be able to assist.

Q2: Who decides what care I need?

A: Everyone we look after has different needs.  You or your loved one’s unique needs are openly discussed at the start of our service and mutually agreed.

They will continually be reviewed as part of our service. Care needs are set out clearly in the Care Plan which is a comprehensive document detailing lots of information about you or your loved one, in relation to the care received from us.  In agreeing what type of care is best, we may also (with consent) involve close family members or your GP/other health providers to gain a clearer picture on what is needed.

Q3: Do you provide home care in my area?

A: We currently providing care to people at home across the Teesside, County Durham and regions North Yorkshire… and we are growing!
Please contact your nearest office to discuss how we might be able to help you in your area!

Q4: What if I need to speak to someone urgently?

A: Providing care is a 24-hour 7 day a week commitment.  As such, we provide the reassurance that you can contact us at any time, day or night, 365 days of the year. Our local offices are open Monday to Friday 08:30 hours – 17:00 hours ​and outside of these hours, we have an emergency contact number telephone service so that you always have someone to speak to.

Q5: How much will care cost?

A: We understand that cost is a huge consideration in the decision making process.  Our charges for care are based upon a competitive hourly rate. In certain circumstances, there may be additional financial support available towards the cost of care.  All of the options will be openly discussed with you, or your loved one, during your initial discussions with us.

Please contact your local office for further information.

Talk To Us

If you have any questions for our care at home teams in Darlington and Stockton, get in touch and request a callback today.

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