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Holiday Cover

Everyone needs a break from time to time. So we’re on hand to provide holiday care if you or a loved one needs assistance while taking a well-earned break or when away from home for other reasons.

 

With a variety of options available we will advise and implement the right level of cover for your needs. Don’t let the stress of the holidays take away from the joy of spending time with family and friends, you can rest easy knowing we have you covered.

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Relax – we’re by your side

With a little advance planning, we can provide the extra care and support needed during a trip, so you or your loved one can enjoy all the benefits of a change of scene with full peace of mind, knowing that assistance is close to hand when needed.

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Happy holidays

If the idea of getting away seems unlikely because of health or mobility issues, our holiday care could make all the difference. By putting some thoughtful help and assistance in place, that holiday wish can become a happy reality.

Similarly, carers need a break too. So if you or a loved one have a regular carer who needs to take some time off, Care Matters can step in to provide essential respite care for continuity. Or if a forthcoming work commitment is going to affect the carer’s availability, we can plan temporary cover to take the worry away.

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Meet the team

Local and approachable, we’re here every day providing the very best in home care services.

Lisa Spark

Managing Director

Managing Director, Lisa, is an experienced and driven professional with a wealth of business start-up experience. Lisa has extensive knowledge of HR, Accounts, Finance and Business Management.

Steven Hutchinson

Regional Manager

Steven began his career as a Healthcare Assistant over 20 years ago and since then has progressed to the role of Registered Manager and more recently Regional Manager. Steven’s wealth of experience is second to none at supporting adults within both Domiciliary and Extra Care settings throughout the North East.

Michelle Broom

Registered Manager Darlington

Michelle discovered her passion for care over 20 years ago and has never looked back. After entering the care sector as an administrator, Michelle progressed to hold the posts of Operations Manager and Area Manager in addition to several positions as the Registered Manager of a service regulated by the CQC.

Nicola Crowther

Group Operations Director

Nicola has 25 years experience in sales, operational and customer experience roles. More recently, Nicola has focussed on project management, including business start ups, sales and marketing strategy and internal process review and refinement. In her role as Group Operations Director, Nicola uses her wealth of managerial skills and analytical thinking to promote operational effectiveness, efficiency and quality across the company. Nicola supports legislative and contractual compliance and drives continuous improvement.

FAQs

Q1: How do I arrange some care for myself or a loved one?

A: The quickest way to find out about arranging some care is to call us. One of our experienced team will have a friendly, informal chat with you to find out all about your particular needs and to advise how we may be able to assist.

Q2: Who decides what care I need?

A: Everyone we look after has different needs.  You or your loved one’s unique needs are openly discussed at the start of our service and mutually agreed.

They will continually be reviewed as part of our service. Care needs are set out clearly in the Care Plan which is a comprehensive document detailing lots of information about you or your loved one, in relation to the care received from us.  In agreeing what type of care is best, we may also (with consent) involve close family members or your GP/other health providers to gain a clearer picture on what is needed.

Q3: Do you provide home care in my area?

A: We currently providing care to people at home across the Teesside, County Durham and regions North Yorkshire… and we are growing! Please contact your nearest office to discuss how we might be able to help you in your area!

Q4: What if I need to speak to someone urgently?

A: Providing care is a 24-hour 7 day a week commitment.  As such, we provide the reassurance that you can contact us at any time, day or night, 365 days of the year. Our local offices are open Monday to Friday 08:30 hours – 17:00 hours ​and outside of these hours, we have an emergency contact number telephone service so that you always have someone to speak to.

Q5: How much will care cost?

A: We understand that cost is a huge consideration in the decision making process.  Our charges for care are based upon a competitive hourly rate. In certain circumstances, there may be additional financial support available towards the cost of care.  All of the options will be openly discussed with you, or your loved one, during your initial discussions with us.

Please contact your local office for further information.

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