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Spinal Injury

For individuals living with serious spinal injury, greater independence is always the goal.
This starts with a detailed understanding of your specific and unique needs.

About Us

Spinal Injury

Assessed by our Clinical Lead Nurse, and in collaboration with other healthcare professionals, you or your loved one receives seamless care – planned, co-ordinated and quickly put into place.

 

With a Care Matters Homecare plan, you or your loved one can start adapting more confidently to a different life at home, in a way that addresses both your immediate and longer-term needs.

Spinal Injury Homecare Services in Darlington, Stockton & Middlesbrough

Care Matters provide spinal injury care for people across the North East who have experienced a serious spinal cord injury, and are adapting to life again at home. This can be a challenging time, both for the individual, and wider family, with an often uncertain time frame for becoming accustomed to the long term impact of the injury.

Spinal Injury Homecare Support & Rehabilitation

Every aspect of our care service is completely tailored to requirements, and an individual care plan. We focus on supporting you or your loved one to achieve the best possible outcome following the injury, and our carers become an integral part of the rehabilitation programme.

The Care Matters team will be with you and your family for as long as you need. Fully regulated by the Care Quality Commission, you can be sure that the quality of our spinal homecare service is delivered to the highest standard.

Our Carers

Testimonials

The team are always friendly, polite and professional. Always ask whether there is anything else they can help with. Quickly identify any problems or issues.

Alison, daughter of service user.

"Without the assistance of wonderful carers, like Tina, Elena, Kailey, Olivia and Donna, my elderly wife, Sushil, couldn't look after me at home for long. So, a very Big Thank You to the girls for helping my elderly wife, who has several health problems herself."

Professor Y P Suri

Since my partner came home and needed 24-hour care, how amazing my carers have been with him. Every one of them goes above and beyond their duties. I have never seen him laugh and smile so much since all carers make him feel part of the crew.

M S (Partner of Client/Service User)

FAQs

Q1: How do I arrange some care for myself or a loved one?

A: The quickest way to find out about arranging some care is to call us. One of our experienced team will have a friendly, informal chat with you to find out all about your particular needs and to advise how we may be able to assist.

Q2: Who decides what care I need?

A: Everyone we look after has different needs.  You or your loved one’s unique needs are openly discussed at the start of our service and mutually agreed.

They will continually be reviewed as part of our service. Care needs are set out clearly in the Care Plan which is a comprehensive document detailing lots of information about you or your loved one, in relation to the care received from us.  In agreeing what type of care is best, we may also (with consent) involve close family members or your GP/other health providers to gain a clearer picture on what is needed.

Q3: Do you provide home care in my area?

A: We currently providing care to people at home across the Teesside, County Durham and regions North Yorkshire… and we are growing!
Please contact your nearest office to discuss how we might be able to help you in your area!

Q4: What if I need to speak to someone urgently?

A: Providing care is a 24-hour 7 day a week commitment.  As such, we provide the reassurance that you can contact us at any time, day or night, 365 days of the year. Our local offices are open Monday to Friday 08:30 hours – 17:00 hours ​and outside of these hours, we have an emergency contact number telephone service so that you always have someone to speak to.

Q5: How much will care cost?

A: We understand that cost is a huge consideration in the decision making process.  Our charges for care are based upon a competitive hourly rate. In certain circumstances, there may be additional financial support available towards the cost of care.  All of the options will be openly discussed with you, or your loved one, during your initial discussions with us.

Please contact your local office for further information.

Care is our Calling

We are healthcare professionals that truly cares about our patients, it isn’t just a job, it’s an opportunity to have a meaningful impact on the lives of others!

 

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