Our Team

We believe that by working together, we can provide the highest level of service…

We Care… Because… You Matter!

At our offices located in Tees Valley, County Durham and North Yorkshire, we pride ourselves on our exceptional care provision and management.



Our team of dedicated carers are supported by experienced managers, administrators, and operations professionals who are always available to provide the dedicated support need to ensure our Home and Specialist Care are delivered to the highest standard.

Management Team

Lisa Spark

Managing Director

Managing Director, Lisa, is an experienced and driven professional with a wealth of business start-up experience. Lisa has extensive knowledge of HR, Accounts, Finance and Business Management.

Nicola Crowther

Group Operations Director

Nicola has 25 years experience in sales, operational and customer experience roles. More recently, Nicola has focussed on project management, including business start ups, sales and marketing strategy and internal process review and refinement. In her role as Group Operations Director, Nicola uses her wealth of managerial skills and analytical thinking to promote operational effectiveness, efficiency and quality across the company. Nicola supports legislative and contractual compliance and drives continuous improvement.

Steven Hutchinson

Regional Manager

Steven began his career as a Healthcare Assistant over 20 years ago and since then has progressed to the role of Registered Manager and more recently Regional Manager. Steven’s wealth of experience is second to none at supporting adults within both Domiciliary and Extra Care settings throughout the North East.

Michelle Broom

Registered Manager Darlington

Michelle discovered her passion for care over 20 years ago and has never looked back. After entering the care sector as an administrator, Michelle progressed to hold the posts of Operations Manager and Area Manager in addition to several positions as the Registered Manager of a service regulated by the CQC.

Rachael (Biggs) James

Service Lead – Meadowfield House

Rachael’s dedication to care makes her a valuable member of the team. Her experience, compassion, and enthusiasm benefit those she works with both professionally and personally. She has developed a deep understanding of the needs and requirements of those she cares for and her experience has given her the skills to provide compassionate and effective care.


Operations Team

Julie Shippey

Group Finance Manager

Julie has a wealth of experience which equips her with the skills to effectively oversee the entirety of the Newlands Group’s finances. Julie’s background spans manufacturing, engineering and the NHS —ranging from local hospitals to community settings.

Helen Bartle

Operations Manager

Helen boasts over a decade of invaluable experience in recruitment, having served within both independent and global enterprises. Prior to joining us, she contributed her expertise to the financial services and insolvency sectors for several years. As the Group Operations Manager, Helen’s profound insights and proficiency play a crucial role in enhancing efficiency and innovating our services.

Antony Lewis

Group Marketing Manager

Antony’s extensive managerial journey, spanning over two decades, encompasses diverse domains such as recruitment, marketing, business development, account management, and website development. As Group Marketing Manager, Antony channels this wealth of expertise to propel our Newlands Group brands.

Service Delivery

Claire Jones

Care Coordinator

Kelly Robinson

Care Coordinator

Shahni Jory

Care Coordinator

Emma Walker

Medication Administrator

Jade Lawlor

Care Coordinator

We use third-party cookies to personalise content and analyse site traffic.

Learn more