“YOU MATTER” – Care Matters Homecare demonstrating the art of caring. (Part 2)

Care Matters Homecare is part of the flourishing Newlands Group that has its headquarters on Darlington’s Morton Palms Business Park. The group, founded by Darlington entrepreneur, Phil Crowther, has a growing portfolio in healthcare, recruitment, education, and commercial property.

Care Matters became part of the group in October 2013, having been born out of a growing demand via Tribe Recruitment to supply temporary staffing solutions for the elderly care sector.

On the back of a Government drive to keep people in their own homes for longer, Care Matters Home Care was formed, initially delivering home care services in North Yorkshire, and it has grown ever since.

Today, Care Matters Homecare has two offices – in Darlington and Stockton – plus an extra care scheme in Thornaby, and employs more than 200 people.

In June this year, it was announced that Care Matters had added around 70 staff to its workforce after doubling an existing partnership with Stockton-on-Tees Borough Council to provide domiciliary services.

Managing director, Lisa Spark, described it as “an exciting milestone for the business and a real vote of confidence by the council”.

Care Matters Homecare also provides domiciliary care for Durham County Council, Middlesbrough County Council and Darlington Borough Council, as well as home end-of-life care for the NHS, predominantly in Darlington but other areas too.

In addition, it provides round-the-clock complex care for people with life-changing conditions to allow them to live at home – such as the kind of support given to Ken Longstaff.

The company slogan is We Care – You Matter and Phil believes it is the quality of the team that makes the service unique.

“We want to care for people in the way we would want our own loved ones to be cared for,” he says. “We’ve focused on recruiting people who are truly passionate about care because trust is all-important, and we’re proud of our reputation as a company that is committed to quality.”

The recruitment of Michelle Broom as registered manager for Care Matters Darlington is a prime example. Michelle has more than 20 years’ experience in the care sector, and her first task was to oversee a Care Quality Commission inspection that resulted in the business being rated “good”.

Phil is also keen for the group’s businesses to be embedded in the local community, particularly grass roots sports, and Care Matters Homecare recently became a sponsor of Thornaby Netball Club, providing new kits and equipment.

The good news is that the plan is to keep on growing the business, with new Care Matters offices opening in other areas.

“We’ve built up a lot of experience and knowledge in the sector, so the aim is to build on the success of our existing services and create more local jobs,” says Phil.

To find out more about Care Matters Homecare or how we can support you or a loved one go to:

To read the full article click here!

Date posted: December 14, 2023

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