Why we’re CQC Well-led

Leading the way to quality outcomes

Delivering fantastic care that makes a genuine difference to peoples’ lives is what Care Matters stands for and why we’re highly rated by the Care Quality Commision (CQC).  Proud of our roots, we know what we’re here to do and have the vision and strategy to make it happen. With our shared goals and values, we put in place the right people, systems and resources to deliver high-quality care and promote a positive culture where service-users, their families and all of our staff can thrive.

Clear on purpose, authentic in action

It’s important to us that every member of our staff understands how and why we operate within a framework of responsibilities and regulatory requirements relating to governance, quality performance and risk management. It’s this level of understanding and commitment to our values that promotes patterns of positive behaviour in everything we do. Being authentic in our thinking and actions means that our service-users and their families experience care and support that is always safe, effective, caring, responsive and well-led.

Team spirit

We believe that real care is a process, not an entity. The engagement and involvement of staff, service-users, families and other local health and social care professionals in the planning, development and delivery of our services requires dialogue, sharing of best practice and transparency. Knowing what we stand for and doing it together also helps us attract the right people to help us in our mission, and the Care Matters team spirit is further strengthened by our strong links with the local community.

Fresh thinking

One of the great features of our culture is not being afraid to ask ‘how might we?’ when it comes to continually improving and enhancing our services. Posing this question gives us permission to put ideas out there that might or might not work, and either way we learn something useful. This can only happen when people are encouraged, supported and recognised for their ideas, their learning and achievements. Being alive and dynamic in our daily work naturally promotes new thoughts, deeper connections and above all, better care that is always well-led.

Date posted: May 19, 2023

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